1. Data controller
The controller responsible for personal data processed through this website is PINEAPPLE COSTA GROUP, SL, trading as Pineapple Costa Group, with tax identification number B93943298 and registered office at CL. ROSA RANCHO DE MIRAFLORES, 0 Pta. 117 Esc. A - 29649 Mijas (Málaga), Spain.
Privacy enquiries may be sent to info@pineapplecostagroup.com. If a Data Protection Officer is appointed in the future, their contact details will be published here.
2. Personal data we may collect
Depending on how you use the site or our services, PCG may process information including:
- name, email address, telephone / WhatsApp number and contact preferences;
- property location, property type, size, access details and information supplied in a service enquiry;
- cleaning quote and booking information, including selected services, dates and optional extras;
- communications with PCG and information needed to manage an ongoing customer relationship;
- cleaner-partner application information such as experience, availability, work area, transport and professional status;
- technical information generated by the website, such as device, browser, IP address and cookie choices, where applicable.
PCG should not request unnecessary sensitive personal data through general website forms.
3. Why we use personal data
| Purpose | Typical legal basis |
|---|---|
| Responding to enquiries and preparing quotes or proposals | Steps requested before entering into a contract and, where appropriate, legitimate interests in responding to business enquiries. |
| Providing Property Management, Property Care or Professional Cleaning services | Performance of a contract and related pre-contractual steps. |
| Managing payments, invoices, accounting and legal obligations | Contractual necessity and compliance with legal obligations. |
| Assessing cleaner-partner applications | Steps requested by the applicant before a potential commercial relationship and legitimate interests in selecting suitable service partners. |
| Optional marketing communications | Consent, where required, or another lawful basis permitted by applicable law. |
| Security, fraud prevention and website administration | Legitimate interests in protecting the website, customers and business. |
| Non-essential analytics or advertising cookies | Consent collected through the cookie-management interface. |
4. Who may receive the data
Personal data may be made available only where necessary to service providers acting for PCG, such as website hosting, email, accounting, payment, customer-support, IT, analytics or professional advisers.
Where a booked service requires local coordination, relevant operational information may also be shared with an approved independent service provider to the extent necessary to perform the agreed work.
PCG does not sell customer personal data.
5. International transfers
Some technology providers may process information outside the European Economic Area. Where this occurs, PCG will use an appropriate transfer mechanism required by applicable data-protection law, such as an adequacy decision or recognised contractual safeguards.
The final production version of this policy should identify material providers and transfer safeguards after the website's final technology stack is confirmed.
6. How long we keep information
PCG will retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including providing services, dealing with queries or claims and meeting accounting, tax or other legal obligations.
Specific retention periods may differ depending on the category of information and the legal or contractual relationship involved.
7. Your data-protection rights
Subject to the conditions in applicable law, individuals may have rights of access, rectification, erasure, restriction, objection and data portability. Where processing is based on consent, consent may be withdrawn without affecting processing already carried out lawfully.
Requests can be sent to info@pineapplecostagroup.com. PCG may need reasonable information to verify identity before acting on a request.
You also have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos — AEPD).
8. Cookies and similar technologies
Information about cookies, consent choices and any non-essential tracking technologies is provided in the separate Cookie Policy. Non-essential cookies should not be activated before the required consent has been obtained.
9. Security and changes to this policy
PCG uses reasonable organisational and technical measures intended to protect personal information from unauthorised access, loss, misuse or alteration. No online system can be guaranteed to be completely secure.
This Privacy Policy may be updated when the website, service model, technology providers or legal requirements change. The current version and update date will remain available on this page.