1. Website provider and company information
This website is operated by PINEAPPLE COSTA GROUP, S.L., trading as Pineapple Costa Group, NIF B93943298, with registered office at CL. ROSA RANCHO DE MIRAFLORES, 0 Pta. 117 Esc. A - 29649 Mijas (Málaga), Spain.
Contact: info@pineapplecostagroup.com.
2. Use of the website
The website provides information about Pineapple Costa Group's Property Management, Property Care and Professional Cleaning services, the areas served by PCG, online quote and enquiry tools, owner and partner portals and the PCG Partner Network.
Users must not misuse the website, attempt unauthorised access, interfere with its operation, submit unlawful or misleading material, impersonate another person or use automated systems in a way that damages, overloads or disrupts the service.
Website content is general information. A service description, illustrative price, estimate, calculator result or marketing statement does not by itself create a binding service obligation unless the applicable booking or contracting process expressly confirms otherwise.
3. Enquiries, quotes and formation of a contract
Submitting an enquiry, requesting information, completing an application or generating an online estimate does not by itself create a service contract.
A contract for PCG services is formed only when the applicable service, property, scope, price and other required terms have been confirmed through the relevant booking confirmation, accepted proposal, service agreement or other approved PCG contracting process.
PCG may need to review the property, location, service requirements, availability, risk or operational fit before accepting a booking or ongoing service relationship.
Where a consumer contract is concluded online, PCG will provide the information and contracting steps required by applicable law before the customer becomes bound by a payment obligation.
4. Electronic agreements and signatures
PCG may use electronic contracting and electronic-signature systems for owner agreements, partner agreements, service schedules, mandates, approvals and other documents.
Where an electronic-signature process is used, the signing platform may record information such as the signed document, document identifier, timestamps, signature events and available authentication, device or audit information for evidential and security purposes.
A person completing an electronic signature must sign only for themselves or for an organisation they are legally authorised to represent. A referral partner, service provider or other third party may facilitate a signing process but may not sign for PCG or another person without valid authority.
5. Services and service scope
PCG may provide or coordinate Property Management, Property Care and Professional Cleaning. The exact scope, frequency, inclusions, exclusions and service standards depend on the selected service and the written terms applicable to that booking or ongoing relationship.
Professional Cleaning is charged separately from Property Management fees and Property Care monthly fees unless a written proposal or service agreement expressly states otherwise.
Third-party contractor work, specialist services, materials, replacement items, linen, supplies, emergency call-outs or other external costs are not included unless expressly stated in the applicable quote, work order or service agreement.
PCG may use approved independent service providers to perform particular tasks. Their involvement does not give them authority to amend PCG's contract with the customer or make commitments on PCG's behalf.
6. Pricing, taxes, online payments and recurring charges
Prices displayed or quoted should state whether applicable taxes such as IVA are included or added. The final booking confirmation, proposal or signed service agreement prevails over general website examples.
Illustrative rental-income examples, market comparisons, occupancy figures, savings or revenue estimates are not guarantees of actual results.
PCG may accept online card payments, bank payments, recurring payments or other payment methods made available through approved payment providers. Payment processing may therefore be subject to the provider's own technical and security procedures.
Where a customer agrees to recurring billing or SEPA Direct Debit, the frequency, amount or calculation method, applicable mandate and any required advance information will be provided through the relevant service agreement, payment flow or mandate process.
PCG may correct obvious pricing, typographical or technical errors before a contract is concluded. If an error affects an already confirmed consumer order, mandatory consumer rights remain unaffected.
7. Customer responsibilities
Customers are responsible for providing accurate and complete information reasonably required to assess and perform the service.
Customers must disclose relevant access restrictions, alarms, pets, known hazards, building rules, occupancy information or other circumstances that may affect safe or lawful service performance.
Where access is required, the customer must ensure that PCG or the approved service provider can lawfully and safely enter the property at the confirmed time and that any necessary permissions have been obtained.
8. Keys, property access and approved service providers
Where PCG provides key holding or coordinates property access, the applicable Property Care, Property Management or other written agreement may contain additional rules concerning authorised use, secure storage, emergency access and return of keys.
PCG may coordinate approved independent cleaners, tradespeople, contractors, designers, installers or other specialist providers where appropriate. Only information reasonably necessary for the relevant assignment should be shared with them.
Service providers receive only the operational authority needed for an approved assignment. They do not have authority to vary PCG pricing, bind PCG contractually or collect customer payments on PCG's behalf unless PCG has expressly authorised a specific arrangement in writing.
9. Owner, partner and staff portals
PCG may provide secure online portals for owners, referral partners, service partners and authorised staff. Portal access is personal to the authorised user and must not be shared with unauthorised persons.
Users are responsible for keeping their login credentials secure and for notifying PCG promptly if they believe an account has been compromised.
Portal information such as booking status, referral status, work-order status, payment status, documents and service records is intended to improve administration and transparency. PCG may correct an obvious system, duplication or status error where the underlying record shows a different position.
PCG may temporarily restrict portal access for maintenance, security, suspected misuse, account review or termination of the relevant service or partner relationship.
10. Referral Partners and Service Partners
The PCG Partner Network includes distinct partner relationships. Referral Partners may introduce prospective property owners to PCG. Service Partners may perform approved cleaning, maintenance, repair, installation or other property-related assignments.
Referral Partners and Service Partners are governed by their own signed agreements, eligibility rules and payment or payout schedules. Nothing on this general website page gives a partner authority to negotiate, amend, accept or conclude a contract on PCG's behalf.
A property owner's PCG service agreement is normally entered into directly with PCG. A partner may assist with factual information or facilitate an approved electronic-signature process, but contractual acceptance and pricing authority remain with PCG unless expressly stated otherwise in writing.
11. Cancellation, withdrawal and refunds
Cancellation, rescheduling, withdrawal and refund rules depend on the service booked and may be set out in the separate Cancellation & Refund Policy, booking confirmation and/or the specific service agreement.
Where mandatory consumer withdrawal or cancellation rights apply, those rights are not limited by these Terms. Where a consumer expressly requests a service to begin during an applicable withdrawal period, the legal consequences of that request will be explained where required.
12. Privacy, cookies and communications
Personal data is handled in accordance with PCG's Privacy Policy and applicable data-protection law. The Cookie Policy explains the website technologies used for cookies and similar functions.
Where a customer, partner or applicant provides personal data about another person, they must have an appropriate lawful basis to do so and should ensure that the person is appropriately informed about the disclosure where required.
Operational communications relating to enquiries, bookings, payments, contracts, property access, service delivery or account security may be sent using the contact details supplied to PCG.
13. Liability
Nothing in these Terms excludes or limits liability where exclusion or limitation would be unlawful, including mandatory consumer rights.
Subject to that principle, any service-specific allocation or limitation of liability should be stated in the corresponding written service agreement.
PCG is not responsible for loss caused solely by inaccurate or incomplete information supplied by the customer, unauthorised acts by third parties outside PCG's reasonable control, events beyond reasonable control or work falling outside the agreed service scope, except where applicable law provides otherwise.
14. Intellectual property
Unless otherwise indicated, the PCG name, logos, website design, copy, graphics, portal interfaces and original website materials are owned by or licensed to Pineapple Costa Group.
They may not be copied, altered, republished, commercially exploited or used in a way that suggests an unauthorised relationship with PCG, except where law permits or PCG has provided permission.
15. Complaints, applicable law and jurisdiction
Customers may contact info@pineapplecostagroup.com with a complaint or service issue. PCG will seek to address concerns through the applicable customer-service and contractual process.
These Terms are governed by Spanish law, without depriving consumers of mandatory protections that apply to them. Any jurisdiction provision in a consumer relationship applies only to the extent permitted by mandatory law.
Where a separate signed service, referral or service-partner agreement contains provisions specific to that relationship, those specific provisions apply to the relevant subject matter in addition to these general website Terms.